REFUND AND RETURNS POLICY

Last updated: August 29, 2026

We stand behind our products. If something is wrong with your order, we'll make it right. If you've changed your mind, we'll work with you within the terms below.

This policy applies to purchases made through cuboak.com. CubOak is a brand operated by LightBlue Trading LLC.

BEFORE YOU SEND ANYTHING BACK

Do not ship any item back to us without authorization. Our products ship from an overseas fulfillment center, and returns must be arranged individually.

Email info@cuboak.com first with your order number. We'll review your request and, if a return is appropriate, send you instructions. Items sent back without prior authorization may not be received or refunded.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your mat arrives damaged, is defective, is not the item you ordered, or is materially different from how it was described on our site, contact us at info@cuboak.com within 30 days of delivery with:

• Your order number
• Photos clearly showing the issue
• A short description of the problem

We aim to respond within 2 business days. Once we confirm the issue, you'll receive a full refund of everything you paid, or a free replacement — your choice. You will never pay return shipping in these cases, and we'll tell you whether the item needs to come back.

Please inspect your order on arrival so we can resolve any problem quickly.

2. CHANGE OF MIND

If your mat arrived in good condition and matches its description, but isn't right for you, you may request a refund within 30 days of delivery.

Approved change-of-mind refunds are issued for the product price, less a $30 handling fee.

To request one, email info@cuboak.com with your order number, a short note on why it wasn't right, and a photo of the product as received. We'll review your request and send return instructions if a return is required.

You are responsible for the cost of return shipping, and for the item until it reaches us. We recommend a tracked service.

The product must be in clean, unused, resalable condition with its original packaging. Mats that are soiled, stained, worn, cut, or missing packaging are not eligible.

Sizes, dimensions, colors, and materials are listed on every product page. We encourage you to check them before ordering — screens vary, and small color differences are not considered a defect.

3. LIMITS AND ELIGIBILITY

This policy covers ordinary household purchases. It does not apply to:

• Requests made more than 30 days after delivery
• Wholesale, bulk, or reseller orders, or multiple units of the same product in one order
• Products bought from a retailer or marketplace other than cuboak.com — please contact that seller
• Damage from misuse, alteration, improper cleaning, or normal wear over time
• Items marked final sale at the time of purchase

We may limit or decline refund requests where we reasonably believe this policy is being misused, including repeated requests from the same customer, household, or address. We may also decline future orders in those cases.

All refund decisions are made at our discretion based on the circumstances of each order.

4. HOW REFUNDS ARE ISSUED

Approved refunds go back to your original payment method. We can't refund a different card or account than the one used for the purchase.

Where a return is required, your refund is processed once we've received and inspected the item.

Once we process a refund, it typically appears within 5 to 10 business days, though your bank or card issuer may take longer. If more than 15 business days have passed since we confirmed your refund and you still don't see it, email info@cuboak.com and we'll look into it with you.

5. ORDER CANCELLATIONS

You can cancel for a full refund at any time before your order ships. Email info@cuboak.com with your order number as soon as possible.

Once an order is with the carrier we can't cancel it, but the terms above apply once it's delivered.

6. LOST OR UNDELIVERED ORDERS

If tracking shows delivered but you don't have your order, please check with your household and neighbors first, then contact us within 14 days of the delivery date. We'll open a carrier claim and arrange a replacement or refund.

If your order is lost in transit and never marked delivered, contact us and we'll replace it or refund you in full.

If a package comes back to us because the address you provided was incomplete or incorrect, or because it went unclaimed, we can reship it once you cover reshipment, or refund you less the shipping costs we have already incurred.

7. YOUR RIGHTS

Nothing in this policy limits any rights you have under applicable consumer protection law.

QUESTIONS

Email info@cuboak.com and we'll help.

LightBlue Trading LLC 30 N Gould St Ste R Sheridan, WY 82801 United States