SHIPPING POLICY

Last updated: August 29, 2026

Everything you need to know about how your CubOak mat gets to you. If anything here isn't clear, email info@cuboak.com and we'll answer.

This policy applies to orders placed through cuboak.com. CubOak is a brand operated by LightBlue Trading LLC.

WHERE WE SHIP

We ship to the 48 contiguous US states and Washington, D.C.

We can't currently ship to Alaska, Hawaii, US territories such as Puerto Rico and Guam, or APO/FPO addresses — carrier costs to those destinations are around three times our standard rate. We don't ship internationally yet either.

SHIPPING COST

Shipping is free on every order. The price you see on the product page is the price you pay at checkout.

HOW LONG IT TAKES

There are two parts to the wait, and it helps to see them separately.

Processing: up to 3 business days. After you order, our fulfillment center picks, packs, and hands your mat to the carrier.

Transit: typically 5 to 12 business days. That's roughly 1 to 2.5 weeks on a calendar, since business days don't include weekends or holidays.

In total, most orders arrive about 2 to 3 weeks after purchase.

WHERE YOUR ORDER SHIPS FROM

Our mats ship directly from our fulfillment center in Dongguan, China, where our production partner's inventory is held. Shipping from source is what lets us keep prices where they are.

All import duties and taxes are already included in what you paid. Your order ships on a delivered-duty-paid basis, which means you will never be asked to pay customs charges, duties, or import fees when your package arrives. If any carrier or courier ever asks you for a payment to release a CubOak order, do not pay it — email us at info@cuboak.com right away and we'll sort it out.

TRACKING

You'll get a confirmation email as soon as you order, and a second email with a tracking number once your mat leaves our fulfillment center.

Tracking can take 24 to 48 hours to start updating, and it's normal for it to go quiet for a few days while a package is in transit or clearing customs. That's not a sign something is wrong.

If your tracking hasn't updated in more than 7 days, email info@cuboak.com with your order number and we'll chase it for you.

YOUR SHIPPING ADDRESS

Please double-check your address at checkout. Once an order is submitted we may not be able to change it.

If you spot a mistake, email info@cuboak.com immediately with your order number. We'll change it if the order hasn't shipped yet.

We're not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to us for that reason, or because it went unclaimed, we can reship it once you cover the cost of reshipment, or refund you less shipping costs already incurred.

MULTIPLE ITEMS

If you order more than one mat, they may arrive in separate packages and on different days. You'll get tracking for each one. Nothing is missing — it's just how they're packed.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows delivered but you don't have your order, check with everyone in your household and with your neighbors first, then contact us within 14 days of the delivery date. We'll open a claim with the carrier and arrange a replacement or refund.

If your order is lost in transit and never marked delivered, contact us and we'll replace it or refund you in full.

If your mat arrives damaged, contact us within 30 days of delivery with photos. See our Refund and Returns Policy for how that works.

RETURNS

Return conditions, timeframes, and who pays for what are set out in our Refund and Returns Policy. Please don't send anything back without contacting us first.

QUESTIONS

Email info@cuboak.com and we'll help.

LightBlue Trading LLC 30 N Gould St Ste R Sheridan, WY 82801 United States